After ticket allocation
After processing and ticket allocation, bookings cannot be cancelled or changed for customer reasons. Wrong dates, late arrivals, no-shows, changed plans and travel delays do not qualify for refunds. Unused portions are not partly refunded.
Refund exceptions
Statutory rights, payment disputes and other evidence for legal claims remain unaffected.
Closure, force majeure or refused admissionFull refund after verification.
Full refunds, including fees, apply if official closure or force majeure prevents the scheduled visit, or a supplied ticket is refused and the venue confirms this in writing.
Our booking errorsCorrection or a full refund.
We correct verified platform booking errors free of charge, or refund the booking in full if correction is impossible.
Making a request
Send your reference, visit date and evidence promptly. We normally process approved refunds within 3–5 business days to the original payment method. Funds typically arrive within 10–14 business days overall, depending on your bank or provider.
- Booking reference
- Relevant supporting information